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Privacy Policy

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1. Introduction

Home Farm Holiday Centre (“we”, “us”, “our”) are committed to protecting your privacy and complying with UK GDPR. This policy outlines how we collect, use, store, and share personal information when you visit our website or make a booking.

2. Data Controller

Home Farm Holiday Centre
St Audries Bay, Williton (near Watchet), Somerset, TA4 4DP
Phone: 01984 632487 · Email: homefarmholidaycentre@gmail.com
 

3. Personal Data We Collect

  • Booking/contact forms: name, phone number, email address, type of stay (lodges, caravans, touring, tents), messages and dates homefarmholidaycentre.co.uk

  • Communications: details you provide via phone or email enquiries

  • Website usage data: IP address, device/browser type, pages visited and visit duration via cookies

  • Cookies: essential site functionality and anonymised performance tracking; no marketing or profiling cookies used 

4. How We Use Your Data

Your information is used to:

  • Respond to booking enquiries and confirm stays in lodges, caravans or tents

  • Communicate practical details (e.g. pool booking, site amenities, seasonal events)

  • Improve our website and online booking process using anonymised analytics

  • Meet legal and regulatory obligations (e.g. financial record-keeping)

5. Legal Basis for Processing

  • Contractual necessity: to manage and confirm your booking

  • Legitimate interests: to administer our holiday park operations and ensure a smooth guest experience

  • Consent: for optional follow-up communications or promotions

  • Legal compliance: for record-keeping and audit requirements

6. Data Sharing

We do not sell or rent personal data. We may share your information with:

  • Third-party processors (e.g. hosting, booking systems, email platforms)

  • Legal or regulatory authorities, if required by law

7. Cookies & Tracking

  • Essential cookies for site functionality (e.g. booking forms)

  • Performance cookies (e.g. Google Analytics) for anonymous usage monitoring
    No third-party advertising or profiling cookies are used
     

8. Data Retention

  • Booking and enquiry data: retained for up to 6 years after your stay—typical for audit compliance

  • Usage logs: individual session logs deleted after 24 months; aggregated analytics stored as needed

9. Your Rights

Under UK GDPR, you may:

  • Access, correct, or delete your personal data

  • Restrict or object to our processing

  • Withdraw consent at any time

  • Request data portability
    Make a request via email, phone, or using the site’s contact form. You may also contact the ICO if concerned.

10. Security

We use SSL encryption, secure storage, and restricted internal access to protect your data—but no system can guarantee absolute security.

11. International Transfers

Your data is processed and stored within the UK—no overseas transfers occur.

12. Policy Updates

We may amend this Privacy Policy. Any changes will be indicated by a revised effective date. Continued use of our website indicates acceptance.

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